Refund policy

Last updated: August 2026

At Kunooz Beauty, we are committed to providing our customers with genuine products and a reliable shopping experience. Eligible products may be returned within 7 days from the date of delivery, subject to the terms and conditions set out in this policy.

Eligibility for a return, exchange, or refund may vary depending on the reason for the return, the type of product, and the condition of the returned item.

Return Conditions

A return may be accepted in the following circumstances:

  • The product received is different from the product ordered.
  • The product has a manufacturing defect.
  • The product is damaged or does not conform to the specifications advertised at the time of purchase.
  • For perfumes, the product must be unopened and unused, unless the return is due to a manufacturing defect or an error on our part.

Non-Returnable Products

For hygiene and customer health reasons, opened or used cosmetics, skincare, and personal care products cannot be returned, except where the product is defective or does not match the order.

Where applicable, the returned product must be in the same condition in which it was received, including:

  • Original brand packaging.
  • Original seals must remain unopened.
  • All accessories included with the product.
  • Samples or booklets, if applicable.
  • Any Kunooz Beauty cards or materials included with the order.

How to Request a Return or Cancellation

To request a cancellation or return, please contact us through:

Email: info@kunoozbeauty.ae

WhatsApp: +971 55 254 8055

Please provide the following information:

  • Order number.
  • Product name.
  • Reason for the return.
  • Photos or video of the product, where necessary to assess the issue.

We will review your request and respond within 24–48 business hours.

We may request additional information or photos to verify the condition of the product before approving the return.

Refund Process

Orders Paid Online in Advance

For orders paid by credit card, debit card, or another electronic payment method:

Cancellation Before Shipping: If a customer requests cancellation after payment has been completed but before the order has been shipped, 2.5% of the total order value may be deducted as an electronic payment processing fee, where such fee has actually been incurred and is non-refundable.

Return After Shipping: If a return is approved after the order has been shipped, a AED 25 shipping/return fee may be deducted, unless the return is due to an error by Kunooz Beauty or a defective product.

Refund Timeframe: Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card. Once the return has been approved and the product has been received and inspected, we will initiate the refund to the original payment method. The refund may take 7–10 business days to appear on your card or account, depending on your bank or payment service provider.

Cash on Delivery (COD) Orders

For orders paid by Cash on Delivery:

Cancellation Before Shipping: No cancellation fee will apply if the order is cancelled before it has been shipped.

Return After Shipping: If a return is approved after the order has been shipped, a AED 25 shipping/return fee may be deducted, unless the return is due to an error by Kunooz Beauty or a defective product.

Refund Method: The eligible refund amount will be credited to the customer's Kunooz Beauty e-wallet, unless applicable law or the circumstances of the case require another refund method.

Refund Timeframe: The refund will be processed and credited to the e-wallet within 24 hours after the returned product reaches our warehouse and has been inspected.

Defective or Incorrect Products

If you receive a defective product or a product that does not match your order, please contact us as soon as possible and provide your order number and photos or video of the product when required.

We will assess the case and take the appropriate action depending on the nature of the product and the issue. This may include repair, replacement, return, or refund, in accordance with applicable laws and regulations of the United Arab Emirates.

Fees and Exceptions

Any fees or costs associated with a cancellation or return will be communicated to the customer before the refund is processed, where required.

Return fees will not be charged where the return is the result of an error by Kunooz Beauty or a defective product, subject to the consumer rights provided under applicable law.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Kunooz Beauty Email: info@kunoozbeauty.ae

WhatsApp: +971 55 254 8055

United Arab Emirates – Dubai

We always strive to process return and refund requests efficiently and provide our customers with a reliable and satisfactory shopping experience.