Refund policy

Return Policy

All products purchased from Kunooz Beauty can be returned within 7 days from the date of receiving the product. Returned products can be exchanged or refunded, depending on the issue, the product, and the condition of the returned item.

Internationally shipped products are not eligible for refunds, only exchanges.

However, returns will not be processed or accepted unless the conditions below are met.

Return Conditions:

• If the product does not match what was ordered, or has a manufacturing defect.
• If the product is a perfume and not a skincare or cosmetic product (only perfumes are eligible for return under these conditions; opened cosmetics cannot be returned for hygiene reasons).
• The item must be returned in the same condition it was received (unopened seals, original brand packaging, any included samples or booklets, and all Kunooz Beauty cards).

To start a cancellation or return process, please contact us via:

📧 kunoozmarb@gmail.com
📱 +971521637349

Please include your order number and the reason for the return. We will respond within 24–48 business hours.

Refund Process

For orders paid online in advance (card/e-payment):

• Cancellation before shipping: 2.5% of the total order value will be deducted.
• Return after shipping: a 25 AED shipping fee will be deducted.
• Refund duration: the process takes 7 to 10 days to be credited back to your credit card.

For Cash on Delivery (COD) orders:

• Refund method: the amount will be added to your Kunooz Beauty e-wallet.
• Cancellation before shipping: no fees if cancelled in advance.
• Return after shipping: a 25 AED shipping fee will be deducted.
• Refund duration: wallet refund is processed within 24 hours of the return reaching the warehouse.

We always strive to process refund requests efficiently to ensure your complete satisfaction.